Challenges and measures
DFS monitors air traffic in the German air space from four control centers. Moreover, the company is represented at all 16 international airports in Germany where the take-offs and landings are monitored and coordinated from the tower. Before, DFS had used different systems, portals, and databases in their control centers and the towers. As a result, information was not available uniformly and they were not able to retrieve it centrally.
With Serviceware Processes, DFS now has a standardized, consolidated system for all corporate divisions in the field of air traffic control (control centers, towers and air traffic control engineers), which meets all security requirements and makes communication significantly easier. The system developed by Serviceware for DFS, called nDL (new Daily Log), stores all incidents (whether they have security relevance or not) such as bird strikes, medical emergencies, or delays in a centralized database. It then creates and transmits automatic logs of the reportable events to the European Organisation for the Safety of Air Navigation and can be extended through additional operative processes.
Moreover, nDL has additional features: in recent years, there has been a worldwide increase in cases in which pilots were blinded by laser pointers during their landing approach. As soon as such an incident is entered into the nDL, the system transmits all relevant information such as the direction of the beam, the time, or the color of the laser, to the police. They can then use this information only a few minutes later and start looking for the criminals to prevent worse things from happening.
You too can use Serviceware Processes to control service processes. Get more information and request a demo now.